FAQ
Are you a manufacturer or trading company? Where is your company located?
We are a toy company that integrates industry and trade, providing one-stop procurement of Chinese toys and supporting development and customization.
How many people are in your company? What is your turnover?
There are 50 people in our company, with 20 people in the purchasing department at most.
What services can you provide?
We can provide procurement, processing, customization, transportation, customs clearance, and other services.
How long have you been involved in this market?
We have been in the toy industry for 30 years.
Where are your main markets?
Our main markets are in the United States, European Union, Southeast Asia, Middle East, South Africa, and South America.
How many agents or wholesalers do you have overseas?
Currently, we have more than 6 agents overseas and provide services to more than 30 companies.
Can we use a specified packing method?
Of course, you can use any packaging method you specify.
Can you provide quotations for products not shown on your website?
There are too many toy products, and not all of them are displayed on our website. Please contact us for quotations.
Do your products support OEM customization?
Yes, we support OEM.
What is the minimum order quantity?
There is no minimum order quantity for stock products. For non-stock products, the minimum order is 100 units.
Can you provide a product catalog?
Please contact our business manager. We will send the product catalog to your email.
Are samples available free of charge?
Depending on the product, we can provide free samples for most products.
What is the mass production time and delivery time?
Mass production takes 45–60 days. Different products have different production cycles.
What are your payment terms and conditions?
When quoting, we will confirm the trading method with you (FOB, CIF, CNF, or others). For mass production, we usually require a 30% advance payment, and the balance is paid upon seeing the bill of lading. Payment methods include T/T and L/C.
What after-sales service do you provide?
When you receive the goods and have any problems, our business manager will contact you to handle them and provide satisfactory solutions.
